Return And Refund Policy
We want you to be delighted with your purchase. If you are not satisfied, please read the policy below and follow the return steps.
Return window
You may request a return within 3 calendar days from the date you receive the order.
Eligibility
Items must be unused, unwashed, and in original condition with original packaging and tags.
Items with manufacturing defects or damage on arrival are eligible for replacement or full refund.
Custom-made or personalized items cannot be returned unless there is a manufacturing defect.
Final sale items (if any) will be indicated on the product page and are not eligible for return.
Return process
Email cc@craftcentres.com with your order number, photos of the product (if damaged/defective), and reason for return.
Our support team will confirm eligibility and provide return instructions and the return shipping address.
Pack the item securely in the original packaging. We recommend adding tracking and insurance for the return parcel.
Ship the item back within the timeframe given by our support team.
Who pays for return shipping?
For change-of-mind returns, return shipping cost is paid by the customer unless we have a different local return program.
For damaged or defective items, we will cover return shipping costs and arrange a replacement or refund.
Refunds and processing time
Once we receive and inspect the returned item, we will notify you of the refund approval status.
Approved refunds will be processed within 7–10 business days to the original payment method. The bank or payment provider may take additional days to reflect the refund in your account.
Exchanges
If you would like an exchange for a different size or product, please contact cc@craftcentres.com. Exchanges depend on available stock. If a replacement item is more expensive, you will be asked to pay the price difference.
Non-returnable items
Personalized or made-to-order items (unless defective)
Items worn, washed, or altered after delivery
Items missing original tags or packaging
Questions
If you are unsure whether your item is eligible for return, contact cc@craftcentres.com and include clear photos and order details.